Policies and Procedures
Revelstoke Acrobats is fully committed to promoting the well being of all members.
The club believes that it is important that all athletes, coaches, board members and parents associated with Revelstoke Acrobats should, at all times, show respect and understanding for the safety and welfare of others.
Please email revelstokeacrobatschair@gmail.com if you have any concerns.
Code of conduct
Members are encouraged to share any concerns or complaints that they may have about an aspect of the Club according to the ‘Complaint Protocol’.
ATHLETES SHALL:
be friendly, supportive and welcoming to all Club members
treat athletes, coaches, staff and other members with courtesy and respect
behave and listen to instructions from the coaches and assistants
respect the rights and dignity of all participants regardless of age, gender or ability
refrain from bullying whether in person or electronically (social media)
show team spirit, loyalty and be a team player
take pride, care and be proud of the training facility
be punctual, productive and positive at all times
refrain from using phones or electronic devices at any time during training
PARENTS SHALL:
remember that their child trains in this facility for his or her own enjoyment and benefit
be friendly, supportive and welcoming to all club members
treat athletes, coaches, staff and other members with courtesy and respect
teach their child that doing their best is more important that winning
offer praise to their child for doing their best
not give instructions to athletes while training
never ridicule their child for making a mistake or losing a competition
not approach a coach during training time
COACHES SHALL:
strive to maintain a respectful and positive environment for all athletes, coaches, staff and other members
encourage good sportsmanship and teamwork for all athletes
keep the athlete’s best interests in mind when delivering any training program
be punctual, productive and positive at all times
respect the rights and dignity of all participants regardless of age, gender or ability
treat athletes, parents, staff and other members with courtesy and respect
refrain from using phones or electronic devices at any time during training
Cancellation Policy
Revelstoke Acrobats is fully committed to promoting the well being of all members.
We understand that, at times, an athlete may enter our program and then decide that they no longer wish to participate or are unable to continue due to other obligations.
Please familiarize yourself with our Program Withdrawal Policy so you know what to expect if you withdraw your child from our program.
Program Withdrawal Policy
Cancellation of classes may be done within the first 2 weeks of class session start date.
The Registrar revelstokeacrobatsregistrar@gmail.com and Head Coach revelstokeacrobats@gmail.com must be informed within that 2 week period from class session start date.
A prorated credit or refund will then be applied to the members account.
GymBC insurance fees are applied to all athletes at registration and are a non-refundable fee.
Please see our policy below:
(A) Within the first 2 weeks of a session:
-All GymBC fees (insurance) are not eligible for refund.
-A registered participant may withdraw from a Revelstoke Acrobats Club (RAC) program within the first two weeks of a class session without providing a reason.
-A written notice informing the Registrar (revelstokeacrobatsregistrar@gmail.com) or the Head Coach (revelstokeacrobats@gmail.com) of the withdrawal is required prior to the end of the first 2 weeks of the class session.
-Pro-rated RAC registration fees will be either refunded or credited to the participant.
(B) After the first 2 weeks of a session:
-All GymBC fees (insurance) are not eligible for refund.
-Pro-rated RAC registration fees will be either refunded or credited to the participant provided the following conditions are met:
- A written notice informing the Registrar (revelstokeacrobatsregistrar@gmail.com) or the Head Coach (revelstokeacrobats@gmail.com) of the withdrawal has been provided.
-The participant has a note from a medical doctor, or,
-The participant is moving away from Revelstoke, or,
-There are special circumstances where the Board of Directors grants permission.
Complaint Protocol
A volunteer Board of Directors works to run Revelstoke Acrobats to the best of their ability. We encourage all members to have their concerns addressed by following the Complaint Protocol.
The Complaint Protocol is confidential and without prejudice towards the athlete or family.
FILLING A COMPLAINT
If you have a complaint or concern, please follow the outlined steps:
Privately discuss the issue with your child’s Coach at an appropriate time, outside of training time or when the Coach is not training other athletes.
If the concern cannot be resolved by your child’s Coach, you can then privately approach the Head Coach by email - revelstokeacrobats@gmail.com. We will work to quickly set up an appropriate time to discuss your concerns.
If the Head Coach is unable to resolve the problem, the issue will be presented to the Personnel Committee for discussion. Please email revelstokeacrobatschair@gmail.com
A meeting will be set up between the athlete (if appropriate), parent, coach and Personnel Committee to discuss a resolution.
Minutes of this meeting will be taken and reviewed by all parties to assure proper documentation.
If a concern arises that must go directly to the Board of Directors, members are encouraged to contact the Personnel Committee.
Volunteer/Raffle Information
How it works
At the beginning of each season $100 volunteer/athlete fee will be added to your family’s account at the time of registration. Each family will be asked to sell an allocation of raffle tickets during the semester as their volunteer activity.
Raffle ticket booklets will be available for pick-up at your child’s first class of the new semester. For recreational athletes $100 will be charged at the beginning of each season (Sept and Jan).
Pre-competitive and competitive athletes register once per year, so a $200 fee will be applied in September only.
Once you have sold your tickets, and returned all ticket stubs (The deadline for returning tickets is TBD), your $100 or $200 volunteer fee will be transferred to the BC Gaming account.
*Please note: Families keep the money collected from ticket sales as reimbursement for the volunteer/raffle ticket fee paid at the time of registration.
Families who would prefer to purchase the tickets themselves for a chance to win, can put their own name on the ticket and their volunteer deposit will be transferred to the Gaming Account. Families who prefer not to participate in raffle ticket sales as their volunteer activity may contact us directly to arrange an alternative volunteer activity.
Important Details
The raffle is conducted under BC Gaming Event Licence issued to Revelstoke Acrobats Gymnastic Club.
Tickets may be sold and purchased only in British Columbia.
Ticket purchasers must be 19 years of age or older.
All raffle proceeds will go to supporting club programs and activities in accordance with the purposes approved on our BC Gaming licence.
If you have any questions about the volunteer commitment or raffle details, please contact us at revelstokeacrobatsregistrar@gmail.com.